Tag: customer service

Did you know that receiving service is a privilege? Did you know that supplying service is a privilege? My Lorrieism is that both are privileges and have their own individual perks. So, let us chat about this!

The privileges of receiving service:

1. Having the task completed by someone else. Whether the person receiving the service do not know how to do the service, or do not want to perform the service from themselves. Being able to relinquish this task into qualified hands is a relief.
2. Accomplishing a goal on your to- do list. When a to-do item becomes a to-done item with minimal effort of your own it is always a plus.
3. Responsibility for completing the task is totally on someone else. Not only is someone else completing the task but you are the final authority. You inspect, critique, approve, or deny the results.

The privileges of providing a service:

1. You provide a service for a customer’s need. There is an opportunity to solve an issue and deliver comfort.
2. Accomplishing a task for a customer invokes feelings of personal satisfaction. Taking pride in your work is acceptable and needed.
3. Providing a service is resourceful for you in the form of a paycheck.

Since receiving a service and providing a service is beneficial to both. There are some steps that can be taken to make the experience pleasurable.

Helpful Tips When Receiving Service:

1. Do your due diligence by researching. Know what you want and express your desires in detail. Be specific about your expectations and opinions about alternative ideas. It is helpful to know that there is more than one way to please you.
2. Monitor your expectations. Do not set unattainable expectations for the service.

Rule of thumb: Think about how you would feel providing service to you.

3. Acknowledge the experience. When expectations are met show your appreciation in your tip. If tips are not allowed, extend kudos to the manager, write a letter to executives, complete a survey, or anything applicable to express gratitude.

Helpful Tips When Providing Service:

1. Good service starts before you report to work. The number one priority is to serve the customer. Mentally block all distractions, put on your best behavior, and proceed in excellence.
2. Set a standard of performance to serve everyone well. There will be challenging customers and you must serve them anyway. Their integrity is their problem as well as your integrity is yours. Do a great service because it is who you are.
3. Recognition is appreciated but not required. After a customer expresses delight in the service it is okay to reference options for recognitions, but do not become overbearing. Understandably good service often goes unmentioned, but recognition will come if you stay the course.

In conclusion, receiving a service and providing a service are beneficial for both parties. Each has a responsibility to treat the other well. This is achieved by being mindful that these roles are interchangeable. Therefore, treat the person you are looking at as you would like to be treated.